![]() ![]() No more estimated readings - customers are only charged for what they consume.Receive automated notifications for high usage.Smart metering benefits for the customer: Offer price plan comparison tools so customers can choose the right plan for their usage.Accurate and easy tracking of utility usage.The ability to send real-time notifications to customers who experience unusual or high utility usage.Enhanced communication with utility customers.Not only does it create a better dialogue between utility provider and customer, but it also helps protect the environment and save both parties money - a win-win. The utility providers will receive that data and take readings remotely to help keep their customers bills accurate - meaning customer’s only pay for what they use. Customer’s will know what they’re spending each day and how that compares to previous usage. In addition, utilities can use a customer portal solution to send alerts and notifications to their customers, providing them with real-time updates straight to their phone in regards to their usage, paperless billing, planned outages and much more.Ī quick snapshot of the benefits of smart metering, for both utilities and their customers Since utility usage is accurately logged and reported back to their utility provider in real-time, customers are only ever charged for what they actually use during their billing period. Smart meters can be installed for all of gas, electricity and water. Smart meters can provide continuous and rapid updates, with usage comparisons to previous days, weeks or months to help the customer analyze their utility usage over a specific period of time. With easy access to this data, customers can use the information to cut their energy consumption - saving money and reducing their carbon footprint. ![]() Smart meters provide quick and accurate measurements of a utility customer’s usage, which can be viewed in real-time by both the customer and the utility provider.Ī smart meter works by recording the energy usage of a customer, and then sending that data to both the utility provider and a smart energy display in the consumer's home. Through the use of smart metering, utility companies are able to move away from the conventional analogue meter, which is read manually. SilverBlaze answers all those questions in this blog. In fact, 115 million smart meters are expected to be deployed by the end of 2021 in the United States - that’s an increase of 108 million units compared to 2007īut what actually is smart metering, what are the benefits and how can your utility successfully implement a smart metering solution. That’s why the use of smart meters has grown exponentially in recent years. The result? A happier customer, and better customer engagement. With residential homes and commercial businesses relying on their utilities to function 24 hours a day, utility companies now have a responsibility to track that usage and let their customers know how much they are consuming.īy doing so, smart metering gives consumers a chance for lower bills, improved accurate reporting of data, and creates the opportunity for utility companies to send automated notifications to consumers who experience unusually high usage. Utility providers are in a constant battle to improve their customer experience (CX), enhance customer satisfaction, all while reducing costs, limiting wasted time and improving operational efficiencies. ![]()
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